Refund Policy

**Return and Refund Policy:**

Thank you for shopping with us at DOMIII. We strive to provide you with high-quality products and exceptional service. Please review our return and refund policy below:

1. **Quality Assurance:** Due to the intimate nature of our products, we are unable to accept returns for reasons other than quality issues. If you believe there is a defect in the product you received, please contact us within 7 days of receiving your order with supporting evidence.

2.**Ordering Mistake:** In case of errors such as ordering the wrong item or placing a duplicate order, please contact us immediately and provide your order number. We can cancel the order and process a refund for you before the items are shipped.

3. **Tracked Orders:** Orders with a valid tracking number cannot be refunded solely. In the event of a return, customers must ship the product back to our Canadian address within 7 days of receiving it. Please note that we do not cover the cost of return shipping.

4. **Address Modification:** Once an order has a valid tracking number, we cannot modify the shipping address. Customers are responsible for contacting their local postal service to make any necessary adjustments.

5. **Return Process:** If you decide to proceed with the return after communicating with our customer service team, please promptly send the package to our address in Canada. Also, email us with your tracking number and dispatch details.

6. **Refund Processing:** Refunds will be processed upon receiving and inspecting the returned items. We reserve the right to deny refunds if the products show signs of wear or damage not caused by manufacturing defects.

7. **Contact Us:** If you have any questions or concerns regarding our return and refund policy, please contact our customer service team at " CONTACT US" page 
Thank you for your understanding and cooperation.